Returns

Returns Information

At Lamp Genius, we have a 30-Day Return Policy: Returns must be requested within 30 days of delivery.

Return Period:

You have 30 days from the delivery date to request a return for unwanted items.

Damaged, faulty, or missing items must be reported within 14 days of receipt. If you wish to report any of these listed please fill in our the returns form below. This does not apply to our electrical or LED warranty, which is provided separately for each product.

How to Return:

Please fill out our returns form, which can be found further down this page, within the 30-day period to initiate a return.

Our team will then contact you via email within two hours regarding the next steps Monday - Friday, 9am - 5pm.

All returns must be sent to our designated warehouse.

Returns are not accepted at our offices.

Item Condition:

Items must be unused, uninstalled, and in their original packaging with no writing on the product boxes.

Do not write on or damage the manufacturer's packaging. All returns must be sent back in a shipping box.

Packaging Guidelines:

Keep all packaging in good condition until you're sure you want to keep the item.

Use minimal clear tape to reseal boxes if needed. Please do not use brown or duct tape on the product boxes.

Return Shipping Costs:

Customers are responsible for return shipping costs. We offer two services depending on box sizes, or you can choose to organise the return through your own method. If you are returning through your own method please note you will still need to fill out the returns form.

1. Return service via DPD shop drop is £7.00 per parcel, which is deducted from your refund.

Maximum Weight: 20kg

Maximum Size Of Box: 100cm x 60cm x 70 cm

Maximum Number Of Parcels: 2

2. For larger items, A DPD home collection can be arranged for £16.00 per parcel, which is deducted from your refund.

Refunds:

Refunds, including the original delivery cost if applicable, will be processed within 7 days after the item is received and inspected.

We will not process refunds if the item has been returned as faulty and is found to be non-faulty or returned in non-re-sellable condition.

Non-Returnable Items:

Custom or special orders and any items without original packaging cannot be returned. These are usually larger project orders, which we will make clear at the time of ordering.

Important Notes:

We are not liable for additional costs such as installation fees or lost wages due to faulty items.

For any questions, please get in touch with our customer service team, or to start a return, please fill out the returns form below.

Returns Form

Name *

First

Last

Order Number *

This can be found in your order confirmation email or by logging into your account.

how & There

Email *

This is the email you used to place the order.

Choose how you wish to return the items *

I will organise to send my order back myself
DPD home collection requested £18.00
DPD Shop Drop Label Requested £7.00
The above does not apply as I am returning a faulty or damaged product

Before selecting please make sure you have read and understood the maximum sizes for each service.

How Many Shipping Boxes Are There To Return? (Not product boxes) *

Please note DPD shop drop only accepts a maximum of two parcels.

DPD Collection Date Required (If applicable) Monday - Friday

If you have selected "DPD home collection requested £18.00" please confirm the date requested. We need a minimum of 48 hours notice to book a collection and it must be on a weekday.

I Can Confirm *

The product has not been installed and is in a re-sellable condition
The product box is intact and has been re-sealed with clear tape.
I am returning an item within 30 days of receipt
None of the above as I am returning a faulty or damaged product

Please List The Items & Quantities Which You Wish To Return *

If you are returning the full order you can type "full order return". If you are returning individual items please list these. The information can be found in your account or order email.

Return Reason *

Additional Information

If you are returning a faulty or damaged item please provide a clear explanation. Please note we may ask for pictures via email once the form is received.