Complaints Procedure

At Lamp Genius, we strive to offer excellent service to all our customers. However, we understand that sometimes things may not go as expected.

If you have experienced any issues or are not satisfied with our service or products, we want to hear from you.

To help us address your concern quickly, please fill out the form below with all relevant details, such as your order number, if applicable.

We take every complaint seriously and will work to resolve the issue promptly. Thank you for giving us the opportunity to make things right.

Please ensure that you have spoken to our customer team regarding your issue first before contacting our complaints department.